About the company
Our partner is looking for a Senior Account Manager, Key Accounts based in Canada. This position is listed on behalf of a partner company, who manages all applications and next steps.
Responsibilities
- Take full ownership of a portfolio of Managed Service Provider (MSP) and B2B accounts, identifying and pursuing upsell and cross-sell opportunities across the broader product portfolio.
- Re-engage lower-activity customers, establish relationships with key decision-makers, and align solutions with changing business needs.
- Develop and execute tailored account growth plans, including proactive outreach, regular customer check-ins, and business reviews.
- Identify opportunities to increase product adoption and customer engagement, using usage and adoption metrics to address gaps and support retention.
- Own revenue performance across the assigned portfolio, consistently working toward and exceeding account growth and revenue targets.
- Apply a land-and-expand approach to generate both immediate commercial wins and sustainable long-term account growth.
- Build trusted relationships with senior stakeholders and position solutions around customer priorities and business outcomes.
- Collaborate with Customer Success, Sales, and other internal teams to maximize account potential and provide a consistent customer experience.
- Manage account activity, pipeline, forecasting, and reporting through Salesforce or comparable CRM technology.
- Monitor market and customer trends to identify emerging opportunities and continuously improve account strategies.
Requirements
- 4+ years of experience in account management, relationship-focused sales, or a comparable commercial role, ideally within a B2B SaaS environment.
- Demonstrated success managing and expanding existing customer portfolios through upselling, cross-selling, and account development.
- Experience working with Managed Service Providers (MSPs) or other B2B technology customers is highly desirable.
- Proven ability to consistently meet or exceed sales, revenue, or account-growth targets.
- Strong commercial mindset with a genuine interest in customer expansion and long-term relationship development.
- Demonstrated ability to build trusted relationships with senior and executive-level decision-makers.
- Experience developing and executing account-growth strategies, including land-and-expand approaches.
- Strong customer-centric approach and ability to connect products and solutions to evolving business needs.
- Experience managing a portfolio of products and identifying opportunities to increase customer value.
- Excellent communication, interpersonal, organizational, and relationship-management skills.
- Strong analytical and forecasting capabilities, with the ability to use data to guide commercial decisions.
- Experience with CRM platforms; Salesforce experience is preferred.
- Highly motivated, resilient, coachable, adaptable, and comfortable operating in a fast-paced, performance-oriented environment.
Conditions
- Base salary: CAD $80,000–$95,000 per year.
- Uncapped variable compensation, providing additional earning potential based on performance.
- Target total compensation (OTE): CAD $150,000–$170,000, with the potential to earn above target based on results.
- Fully remote working arrangement.
- Opportunity to manage strategic B2B accounts within a high-growth SaaS and technology environment.
- Exposure to a broad portfolio of IT management and cybersecurity solutions.
- High degree of ownership over account strategy, customer relationships, and revenue growth.
- Equal employment opportunity and an inclusive working environment.