Director, Patient Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Patient Services Patient Strategy based in the United States.

• Develop and execute the Patient Services strategy supporting the successful U.S. launch and commercialization of the therapy, aligning initiatives with broader corporate and commercial objectives.
• Design, refine, and operationalize end-to-end patient and care partner journeys, from referral and onboarding through treatment preparation, ongoing support, and long-term follow-up.
• Partner with Compliance and internal and external stakeholders to support the development and implementation of potential REMS requirements, ensuring appropriate education, processes, and compliance throughout the patient experience.
• Translate Patient Services strategy into scalable operating models, workflows, business requirements, CRM capabilities, reporting frameworks, and digital solutions.
• Identify opportunities to leverage AI-enabled tools, automation, and digital engagement to improve patient experiences, operational efficiency, and proactive support.
• Lead launch readiness activities, including SOP development, training, operational testing, governance, and cross-functional launch planning.
• Develop external engagement materials and internal training resources to ensure patient-facing teams are equipped with the knowledge and tools needed to support patients and comply with applicable requirements.
• Oversee the promotional review process for patient-facing materials, ensuring alignment with regulatory, legal, and compliance standards.
• Use patient, market, program, and operational data to identify opportunities and drive measurable improvements in patient and departmental outcomes.
• Lead and develop direct reports, fostering a collaborative, high-performing culture and ensuring Patient Services teams are prepared for launch and ongoing execution.
• Partner across Medical Affairs, Marketing, Sales, Market Access, Compliance, Regulatory, Legal, and other functions to align engagement strategies and translate market insights into actionable plans.
• Contribute to the broader Patient Services leadership agenda and help establish a strong, scalable department culture and operating model.

• Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or a related discipline; an advanced degree is preferred.
• Minimum 10 years of relevant industry experience, including at least 5 years of Patient Services experience.
• Proven experience designing and implementing Patient Services operating models and supporting the U.S. launch of pharmaceutical products.
• Strong understanding of Patient Services compliance, legal requirements, and the development and review of internal and external materials, including promotional review processes.
• Experience supporting highly regulated therapies, with REMS or comparable controlled-substance/drug-scheduling experience strongly preferred.
• Experience with Patient Services CRM platforms, workflow design, and process development; familiarity with digital and data-driven patient engagement capabilities is valuable.
• Ability to synthesize complex clinical, market, customer, and operational information into clear, actionable strategies.
• Strong cross-functional leadership, communication, presentation, and stakeholder-influencing skills, with the ability to effectively engage senior leaders, agencies, and external partners.
• Solutions-oriented, intellectually curious, and comfortable leading through ambiguity in a pre-commercial environment.
• Experience in CNS, psychiatry, specialty pharmaceuticals, or other complex treatment categories is preferred.
• Demonstrated ability to lead, coach, and develop teams while establishing a strong culture of accountability and collaboration.
• Willingness and ability to travel as required, averaging approximately 10–20%, with increased travel expected during key launch periods.

• Base salary range of $180,000–$235,000 per year, with compensation determined by skills, experience, and geographic location.
• Eligibility for additional compensation, including bonus and equity opportunities.
• 100% company-paid medical, dental, and vision coverage for employees and dependents.
• 401(k) program with company match, with vesting beginning after the first month following your start date.
• Flexible time off.
• Generous parental leave.
• Additional fringe benefits and employee perks.