Pendo was founded in 2013 by former product managers. Our mission is to improve society's experience with software.
Responsibilities
Own the mobile SDK roadmap end-to-end: release planning, versioning and deprecation strategy, and driving version adoption across a fragmented installed base.
Bring Mobile into Pendo's AI surface: from AI tagging to agentic installation, AI guide building extensions, and exposing mobile behavioral data through Pendo's MCP so customers' own agents can use it.
Run the escalation motion: own the weekly customer status update, triage sev-level issues with Engineering and Support, and lead customer communication when the SDK is implicated in a production incident.
Deliver named enterprise commitments on schedule — offline guide serving, hybrid app guide delivery, and session replay payload reduction all have dates attached.
Protect at-risk ARR: $3M+ of mobile revenue is exposed to SDK capability gaps across hybrid architectures; partner with CE, CSM, and Sales on renewal-critical accounts.
Own cross-platform unification and developer experience — close hybrid framework gaps, solve cross-surface guide delivery across the native/WebView boundary, and reduce the integration cost for customers' engineering teams.
Requirements
5+ years of B2B SaaS product management in a multicultural and global organization.
3+ years owning an SDK or developer-integrated product as the PM — with command of versioning and release strategy, backwards compatibility and deprecation, adoption across a fragmented installed base, and crash impact on software you do not control. This is a hard requirement.
Mobile platform fluency: native iOS and Android, and the practical differences between hybrid frameworks from an integration standpoint.
Demonstrated AI product judgment — you've shipped an AI-powered capability or can reason clearly about where AI improves a workflow versus where it adds noise; you use AI tooling actively in your own work.
Escalation temperament: you've owned sev-level escalations where your SDK caused a production issue in a customer's app and stayed credible through it.
Enterprise customer-facing skill in English, with large regulated accounts and their engineering teams; comfort operating in a matrix organization with US stakeholders and heavy async communication.
Available to start as soon as possible and committed to the full nine-month term.
Conditions
This role is based in Herzliya, Israel, in-office 2–3 days per week.
This is a full-time Pendo employee position with full benefits for the nine-month fixed-term.