Quality Assurance Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Quality Assurance TCR based in United States.

• Lead the development, implementation, and continuous improvement of comprehensive quality assurance and control systems aligned with organizational and business objectives.
• Investigate complex quality issues, identify root causes, recommend solutions, and drive sustainable corrective and preventive actions.
• Apply Statistical Process Control (SPC), Six Sigma methodologies, and other quality tools to improve manufacturing processes and operational performance.
• Manage internal quality, manufacturing process, and ERP-related audits while supporting continuous improvement initiatives.
• Monitor customer complaint trends, resolve product quality concerns, and ensure appropriate corrective actions are implemented.
• Serve as a key liaison with customers, suppliers, and third-party inspection organizations on quality-related matters.
• Support supplier quality management, evaluate program performance, and participate in supplier and vendor selection activities.
• Coordinate regulatory audits and certification activities while maintaining ISO 9001 compliance and managing non-conformance and returned-goods processes.
• Prepare and present technical reports, KPI updates, audit findings, quality cases, and financial impacts to senior leadership and relevant stakeholders.
• Establish and monitor quality performance indicators, including cost of poor quality, complaint resolution, audit results, corrective-action closure, scrap, warranty, and return costs.
• Oversee the site quality assurance budget and communicate the financial impact of quality initiatives and improvement opportunities.
• Lead management review activities and employee engagement initiatives designed to strengthen quality ownership throughout the organization.
• Manage day-to-day team activities, assign actions, monitor execution, provide feedback, and coach employees toward stronger skills and performance.
• Foster a culture of creativity, accountability, problem solving, continuous improvement, and adherence to quality policies and standards.

• Bachelor’s degree in Engineering, Management, or a related field; a Master’s degree in Business Administration is preferred.
• 15+ years of quality experience within a manufacturing environment, including at least 7 years in management or leadership roles.
• Certified Quality Manager/Organizational Excellence (CQM/OE) certification and Six Sigma Black Belt credentials.
• Strong knowledge of ISO 9001 standards, quality management systems, audit practices, and manufacturing quality processes.
• Demonstrated expertise in root-cause analysis, corrective action, Statistical Process Control, Six Sigma, and sustainable continuous improvement.
• Proficiency with Microsoft Office tools, particularly Excel, Word, PowerPoint, and Project, along with statistical analysis platforms such as Minitab or SigmaZone.
• Proven ability to use quality data and KPIs to identify trends, prioritize opportunities, and drive measurable operational improvements.
• Strong leadership and people-management capabilities, with experience coaching, mentoring, evaluating performance, and developing team capabilities.
• Excellent communication, presentation, interpersonal, and problem-solving skills, with the ability to collaborate effectively across Operations, Engineering, Planning, Purchasing, customers, suppliers, and leadership.
• Ability to investigate complex problems, translate findings into practical solutions, and follow through on corrective actions.
• Willingness to travel periodically to other facilities, conferences, customer or representative sites, and other business locations as needed.
• Ability to work primarily in an office environment while occasionally entering manufacturing areas where industrial equipment, noise, and required safety gear may be present.
• Commitment to continuous learning, innovation, strong relationships, and contributing to broader organizational objectives.

• Competitive salary and benefits package.
• Regular full-time employment on a first-shift schedule.
• Hybrid work status, with the role primarily based on-site and potential ad hoc work-from-home flexibility.
• Tuition reimbursement and career development opportunities.
• On-site training programs and access to learning resources.
• Profit-sharing opportunities.
• Programs and resources supporting employee family, health, and well-being.
• A collaborative workplace focused on innovation, professional growth, and continuous improvement.
• An inclusive environment that values diverse perspectives and encourages employees to reach their full potential.