About the company
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations depending on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. Samsara serves industries including agriculture, construction, field services, transportation, and manufacturing.
Responsibilities
- Transform assigned customers' support experience through technical proficiency and problem solving
- Demonstrate understanding of Samsara's products, including APIs, hardware, and software troubleshooting
- Act as the primary technical point of contact between Samsara and assigned customers
- Develop a comprehensive understanding of customers' business operations and align Samsara's solutions with their needs
- Cultivate long-lasting relationships with technical stakeholders and act as a trusted advisor
- Maintain accurate records of customer interactions in the system of engagement
- Participate in scaling and building the Technical Account Management team
- Be available for occasional travel to customer sites and after-hour or weekend coverage
Requirements
- Fluency in English
- 7+ years of experience in technical account management, customer success, or a similar role
- Bachelor's degree in a technical field or equivalent practical experience in Computer Science, Engineering, or related fields
- Exceptional technical literacy with ability to troubleshoot hardware, software, and AI technology
- Strong written and verbal communication skills
- Demonstrated ability to build and maintain customer relationships
- Business acumen with a data-informed approach
- Strong bias for action and ownership
- Python coding skills (nice to have)
Conditions
- Remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
- Occasional travel to customer sites
- Some after-hour or weekend coverage may be required