Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Responsibilities
Develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists.
Ensure the effective mitigation of financial crime risks associated with Wise's customers, while maintaining a strong focus on operational efficiency, regulatory compliance and a customer-centric approach.
Foster a high-performing team, drive operational excellence, and act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention.
Ensure your team meets performance targets, maintains or elevates quality standards, and contributes to a culture of continuous improvement within the FinCrime Operations organization.
Lead by example, driving a customer-focused mindset across your team and the wider fincrime organization.
Foster a high-performance, results-driven culture defined by strong ownership and accountability.
Build and nurture high-performing teams that value knowledge sharing, continuous learning, and adaptability in our change-oriented environment.
Demonstrate strong capabilities in timely conflict resolution and foster open communication and guide effective mediation to ensure a positive working environment.
Coach and develop a strong team of FinCrime Operations Analysts or Specialists with varying levels of experience, providing tailored guidance, and taking swift, decisive action to manage performance issues effectively.
Provide regular, constructive, and actionable feedback to your direct reports.
Coach and mentor team members to support their growth, develop their skills, and help them reach their full potential.
Design and manage performance or development plans in identified areas.
Conduct career map check-ins and make recommendations for demotions, promotions, salary raises, and other role related decisions.
Oversee the daily operations of the team, ensuring adherence to relevant regulations and internal policies and processes.
Identify and propose opportunities for process and tooling improvements.
Collaborate with central functions and other operational teams as needed to increase operational efficiency or to ensure effective cross-team collaboration on joint initiatives.
Provide guidance and support on complex, high-risk cases and escalations.
Requirements
Experience in FinCrime Operations or related field.
Knowledge of KYC/AML/Fraud/Screening and financial crime prevention.
Strong people leadership and operational expertise.
Ability to build and refine processes that prioritise customer impact.
Understanding of financial crime risks associated with customers, products, and tooling.