About the company
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
Responsibilities
- Build and maintain deep, trusted relationships across Salesforce's partner, alliances, Agentforce, and contact center teams — from individual contributors to executive sponsors
- Serve as Bandwidth's primary point of contact for Salesforce's ISV/partner and co-sell programs
- Maintain a comprehensive map of Salesforce contacts relevant to contact center, Agentforce, and the carrier partner ecosystem
- Facilitate executive engagement between Bandwidth and Salesforce leadership on a regular cadence
- Drive mutual pipeline between Bandwidth and Salesforce — both generating leads from Salesforce and routing Bandwidth-sourced leads into Salesforce deals
- Build and manage a structured lead-exchange process with Salesforce's alliance and field teams
- Track and report Salesforce-influenced and co-sell pipeline, maintaining accurate data in CRM
- Set pipeline generation targets for the team and hold direct reports accountable
- Develop and maintain Bandwidth's value proposition for Salesforce's Agentforce contact center — articulating why Bandwidth is the right carrier partner
- Understand the competitive landscape in contact center carriers (Twilio, Vonage, NICE, Genesys, Five9, etc.) and keep Salesforce informed of Bandwidth's differentiation
- Work with Bandwidth product and marketing teams to ensure Salesforce-relevant content, case studies, and technical documentation are current
- Support Salesforce field teams in positioning Bandwidth on active contact center pursuits
- Manage and develop two Field Alliance Executives (Europe and North America)
- Coach direct reports on Salesforce's internal contacts, deal mechanics, and co-sell motion
- Set quarterly OKRs for the team aligned to Bandwidth's Salesforce partnership goals
- Represent the team's results to Bandwidth leadership
- Plan and execute Bandwidth's presence at Salesforce events: World Tour London, Dreamforce (San Francisco), World Tour New York, and other regional events
- Represent Bandwidth at Salesforce partner summits, QBRs, and advisory boards
Requirements
- 7+ years in partnerships, alliances, or channel sales — ideally in SaaS, UCaaS, CCaaS, or carrier/telecom
- Direct experience working within or alongside the Salesforce ecosystem (ISV partner, Salesforce employee, or Salesforce-focused sales role)
- Demonstrable contact network within Salesforce's partner, ISV, or field organization
- Deep understanding of the contact center market — platforms, carriers, competitive dynamics
- Experience managing and developing a team
- Exceptional executive presence and relationship-building skills
- Based in London or willing to relocate
Conditions
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial security for your loved ones.