About the company
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Manager, Billing & Collections based in the United States.
Responsibilities
- Product strategy and roadmap ownership: Define and execute the long-term product vision, strategy, and multi-quarter roadmap for billing and collections, balancing customer value, revenue opportunities, financial risk, and engineering complexity
- Customer and market research: Develop a deep understanding of customer needs, industry trends, competitive offerings, and product performance to identify high-impact opportunities and prioritize solutions
- Billing and payment innovation: Drive improvements across subscription management, recurring payments, invoicing, payment recovery, dunning processes, customer notifications, and automated collections workflows
- Cross-functional collaboration: Partner with engineering, design, data science, finance, legal, compliance, customer success, and go-to-market teams to define requirements, coordinate delivery, and launch reliable product experiences
- Product analytics and experimentation: Establish meaningful product metrics and use analytics, controlled experiments, and customer feedback to evaluate performance and guide product decisions
- Revenue optimization and churn reduction: Identify and implement opportunities to increase payment success, improve collections and recovery rates, reduce involuntary churn, and strengthen customer retention
- Automation and AI adoption: Evaluate and introduce automation and AI-powered capabilities where they can improve payment outcomes, streamline operations, enhance risk management, or deliver better customer experiences
- Product execution and delivery: Translate complex business problems into clear product requirements, prioritize development initiatives, communicate trade-offs, and maintain momentum from discovery through launch
- Stakeholder alignment: Build consensus across technical and non-technical teams, communicate product priorities and decisions effectively, and ensure alignment between product investments and business objectives
- Performance evaluation and continuous improvement: Measure the impact of roadmap initiatives on revenue, adoption, customer satisfaction, operational efficiency, and risk reduction
Requirements
- At least 10 years of product management experience, with a proven track record of managing complex products from strategy and discovery through development, launch, and optimization
- Experience in payments, billing, financial technology, SaaS subscriptions, commerce, or a closely related domain
- Strong customer empathy, commercial awareness, and analytical capabilities, with the ability to turn ambiguous challenges into clear product strategies and measurable outcomes
- Experience developing product visions, managing multi-quarter roadmaps, prioritizing competing initiatives, and balancing customer needs, revenue potential, risk, and technical constraints
- Strong understanding of billing and payment workflows, subscription models, revenue operations, or related financial technology processes
- Ability to use product analytics, experimentation, and performance metrics to evaluate initiatives, validate assumptions, and guide strategic decisions
- Effective cross-functional leader who can align engineering, design, data science, finance, legal, compliance, and customer-facing teams around shared goals
- Excellent written and verbal communication skills, with the ability to articulate product decisions, explain complex concepts, and influence executives, engineers, and business stakeholders
- Sound business judgment, structured problem-solving, and the ability to navigate ambiguity while maintaining execution momentum in a complex environment
- Hands-on experience with subscription billing, dunning, payment recovery, payment routing, fraud and risk management, or API-based platforms is particularly valuable
- Familiarity with data-driven product development, AI-powered product capabilities, and workflow automation is an advantage
- Results-oriented, with the ability to connect product strategy to measurable improvements in payment performance, revenue recovery, customer retention, operational efficiency, and risk reduction
- Comfortable working remotely and collaborating effectively with distributed, multidisciplinary teams
Conditions
- Competitive compensation: Annual base salary ranging from $132,000 to $165,000 USD, depending on experience, qualifications, skills, geographic location, and other relevant factors
- Additional compensation opportunities: Eligible employees may receive bonuses, equity, or other incentive-based compensation, where applicable