Implementation Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Specialist / Business Analyst based in Canada.

As an Implementation Specialist / Business Analyst, you’ll help organizations transform complex business requirements into effective, practical software solutions.

• Analyze and document customer business requirements, processes, data needs, use cases, and pain points within defined project scopes.
• Facilitate discovery sessions with customers to understand their workflows and translate business needs into clear functional requirements.
• Map client processes and develop functional specifications aligned with established software capabilities and implementation methodologies.
• Conduct gap analyses to identify differences between customer requirements and standard system functionality, helping determine appropriate configuration or process solutions.
• Configure software workflows, business rules, settings, and other system components to support and streamline customer processes; this position focuses on configuration and business enablement rather than software development.
• Collaborate with data conversion specialists to support the successful migration and validation of customers’ legacy data.
• Configure, test, validate, and demonstrate solutions, incorporating client feedback throughout the implementation lifecycle.
• Deliver remote and classroom-based training sessions to help end users understand and effectively use the implemented solution.
• Develop deep product expertise and use that knowledge to advise customers, solve implementation challenges, and identify potential enhancement opportunities.
• Provide a high standard of customer service throughout implementation projects, maintaining clear communication and managing expectations.
• Collaborate with project managers, data conversion specialists, quality assurance professionals, technical support analysts, and other implementation specialists to deliver successful projects.
• Manage assigned project priorities, maintain accurate internal tracking systems, and provide timely status updates to project leadership.
• Gather and validate client data, respond to feedback, and ensure configured solutions meet agreed business requirements before delivery.

• 5+ years of experience in software configuration, business process analysis, end-user training, or a closely related field is preferred.
• Experience identifying, analyzing, defining, and documenting business processes, data, systems, workflows, or related operational requirements.
• Strong business analysis, analytical thinking, and problem-solving capabilities, with the ability to translate complex requirements into practical technology solutions.
• Knowledge or experience with local government business processes, particularly licensing, permitting, land management, or related municipal operations.
• Post-secondary education in technology or a related discipline, or an equivalent combination of education and professional experience.
• Strong understanding of software implementation principles, including requirements gathering, process mapping, configuration, testing, validation, and user adoption.
• Familiarity with database-driven applications, including both installed and web-based environments.
• Experience with MS SQL Reporting Services or an equivalent reporting technology is an asset.
• Excellent verbal and written communication skills, with the professionalism and confidence required to work directly with customers.
• Highly organized, focused, and accountable, with the ability to manage competing priorities in a changing and fast-paced environment.
• Comfortable working independently in a remote setting while collaborating effectively with cross-functional teams.
• Strong customer-service orientation and the ability to build productive relationships with clients and internal stakeholders.
• Willingness and ability to travel up to approximately 15% within Canada and the United States.

• Competitive annual salary of $65,000–$75,000 CAD.
• Fully remote position within Canada.
• RRSP matching program to support long-term financial planning.
• Employee stock purchase plan.
• Health and insurance coverage from Day 1, including medical, dental, and vision.
• Life insurance and accidental death & dismemberment (AD&D) coverage.
• Short-term and long-term disability coverage.
• 3 weeks of vacation.
• 5 personal days.
• Opportunity to work on technology that helps local governments improve efficiency and service delivery.
• Collaborative environment with opportunities for learning, professional development, and long-term career growth.
• Exposure to complex software implementation projects and diverse customer environments across Canada and the United States.