About the company
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online, serving millions of customers in over 200 countries.
Responsibilities
- Define and drive the multi-year product vision and strategy for the Client Engagement Group (CRM, email campaigns, automations, transactional communications, emerging channels including SMS)
- Own the Email Campaigns business line end-to-end: revenue performance, engagement and GTM strategies, roadmap decisions
- Build a competitive, full-featured customer engagement platform prioritizing business CRM, transactional automations, flexible communication channels, and advanced segmentation
- Lead, grow, and mentor a team of product managers across multiple product lines
- Partner with Engineering and Design leads to deliver outcomes and remove blockers
- Collaborate across Commerce, Growth, Financial Solutions, and GTM to integrate CEG products into the broader platform
- Champion use of Squarespace data and AI for smarter automation flows and personalized outreach
Requirements
- 12+ years of product management experience, with meaningful time building and scaling customer engagement, CRM, marketing, or communications products
- 5+ years leading and developing teams of product managers in complex, multi-product environments
- Deep familiarity with the customer engagement and email service provider landscape
- Demonstrated ability to own a revenue-generating product line with accountability for business outcomes
- Strong strategic instincts paired with a bias for execution
- Excellent communicator and cross-functional partner
- Experience applying hypothesis-driven development and experimentation
Conditions
- Option of working on-site (hybrid) at NYC headquarters or remotely within the U.S.
- Reports directly to the President of Squarespace
- Comprehensive medical, dental, and vision plans
- Fertility and adoption benefits, Headspace subscription, retirement benefits with employer match
- Flexible paid time off, 12 weeks paid parental leave
- Education reimbursement, donation match, ERGs, dog-friendly workplace, free lunch and snacks, hack week twice per year