About the company
Bybit is a cryptocurrency exchange and digital financial platform serving over 80 million users across more than 200 countries and regions. Its services include trading, payments, wealth management, custody, institutional services, and Web3.
Responsibilities
- Assist clients with inquiries via live chat or email and provide an efficient, excellent customer service experience.
- Maintain knowledge of the company’s platform and products, and keep abreast of general market conditions.
- Manage and follow up on current and prospective clients’ inquiries and complaints.
- Understand customers’ needs and turn them into constructive feedback and suitable solutions for management.
- Keep frontline operations running smoothly and promptly flag discrepancies or situational risks to management.
- Seek improvements to team performance, work efficiency, and processes.
Requirements
- Bachelor’s degree in finance, economics, mathematics, or a related field; alternatively, a minimum diploma in business administration or business management.
- Preferably 2–4 years of customer service experience and training in frontline operations, including live chat and email.
- Experience at a financial institution or fintech company is an advantage.
- Strong numerical and statistical acumen.
- English and Turkish communication and writing proficiency; Turkish reading and typing are required.
- Passion for developing knowledge and a long-term career in fintech or crypto trading.
- Team player who is committed and self-driven, and responds positively to client requests for assistance.
- Able to work five-day shifts, including weekends and public holidays: 8am–5pm, 4pm–1am, or 12am–9am.
Conditions
- Remote work in Europe; Istanbul, Turkey is also listed as a location.
- Benefits include a Study Growth Fund, internal events, global collaboration, career advancement opportunities, and internal mobility.