Director, UCC & Tax Lien Compliance

At Toast, we are passionate about creating raving fans and delivering an unparalleled customer experience — and that includes assisting our restaurant customers when their business becomes entangled in a creditor dispute.

• Build and maintain a state-by-state policy framework.
• Build the governance backbone for the function: SOPs, decision frameworks, case tracking, and closed-loop quality review.
• Determine the right tools and systems required to manage an effective Liens & Levies compliance process.
• Own the phased liens and levies compliance transition plan with Toast's third-party partner.
• Establish and own the escalation path for complex or high-risk cases.
• Define and track operational KPIs and report progress and risk to cross-functional and executive stakeholders.
• Own the day-to-day management and execution of Toast's merchant liens and levies compliance program.
• Drive the operational process work required to insource the liens and levies compliance functions.
• Build and lead a dedicated liens & levies oversight team within Fintech Risk.
• Serve as the organization's subject matter expert on handling liens, levies, garnishments, and similar legal orders.
• Represent the team in cross-functional planning with Legal, Fintech, and Engineering.

• 7+ years of experience working with UCC and tax liens, levies, bankruptcies, and garnishments and the associated compliance requirements.
• Experience developing compliance management programs for regulated functions.
• Experience managing complex, sensitive escalations directly with customers, creditors, and their attorneys.
• Deep subject matter expertise in the mechanics, legal/regulatory distinctions, and compliance requirements applicable to different types of liens, levies, and garnishments.
• Working knowledge of the regulatory landscape surrounding merchant funds handling.
• Demonstrated ability to build an operating model, team, and governance structure where none previously existed.
• Proven cross-functional leadership skills.
• Experience managing a vendor or partner transition.
• Excellent written and verbal communication skills.
• Bachelor's degree or equivalent practical experience.