Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Licensed financial services company serving hundreds of financial institutions across 40 countries with institutional-grade APIs.
Backed by $400 million in funding from top-tier global investors.
A dynamic team of 400+ globally distributed members.
Responsibilities
Provide technical support and relationship management for existing enterprise customers, acting as a trusted technical advisor throughout the partner lifecycle.
Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations.
Guide new enterprise customers through API integration, implementation, and onboarding.
Act as the voice of customers by collaborating with Product and Engineering teams.
Serve as the product and technical subject matter expert for the Alpaca platform.
Work closely with local compliance and operations teams.
Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires.
Create sales support materials and documentation for new features and products.
Coordinate with local regulators, vendors, and partners.
Help customers successfully adopt Alpaca's platform; travel as needed.
Stay updated on internal product development timelines.
Requirements
Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years).
Strong understanding of REST APIs, SDKs, and software integration workflows.
Hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
Able to translate complex technical concepts into simple, understandable terms.
Self-starter who thrives in a startup environment.
Fluency in Mandarin for customer interactions and sufficient English proficiency.
Nice-to-Haves
Experience in fintech, capital markets, brokerage, or financial APIs.
Knowledge of brokerage, post-trade, and settlement operations.
US securities qualifications (e.g., SIE and/or Series 7).
Familiarity with Metabase.
Experience working with the FIX protocol.
Experience working with OpenAPI, ReadMe, and documentation.
Conditions
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card