About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Key Account Manager, East Coast (VA/MA) based in United States.
Responsibilities
- Manage relationships with assigned chain accounts, national retail partners, and regional distributors, building trusted partnerships at both headquarters and regional levels.
- Develop account-specific sales, distribution, merchandising, and category strategies designed to maximize return on investment within assigned budgets.
- Use syndicated market data, including IRI and Nielsen, to provide customers with actionable category insights and fact-based recommendations.
- Manage independent retail locations within the assigned territory, maintaining existing business while identifying opportunities for new product placement and distribution.
- Execute retail initiatives, promotions, inventory management programs, and the 4 Ps of retail: Presence, Pricing, Promotion, and Product.
- Lead and facilitate buyer meetings, category reviews, Top-to-Top sessions, contracted space management, and inventory resolution discussions.
- Partner with field sales, trade marketing, and internal stakeholders to develop and implement programs that improve sales execution, rate of sale, and incremental product placement.
- Maintain clear, timely, and detailed communication with internal teams and external customer partners to ensure alignment and successful program execution.
- Monitor account and territory performance against key objectives, using results and market insights to refine sales strategies and identify opportunities for continuous improvement.
- Travel regularly throughout the assigned territory and participate in headquarters planning sessions, quarterly business reviews, store visits, and internal meetings.
Requirements
- 5+ years of account management experience in CPG or tobacco/OTP categories, including experience managing accounts at the headquarters level and/or direct field sales experience.
- Proven success negotiating key account contracts, expanding distribution and account footprints, and leading strategic sales initiatives against commercial targets.
- Strong analytical capabilities with working knowledge of syndicated data platforms such as IRI and Nielsen.
- Proficiency with CRM, reporting, and business productivity tools including Salesforce, Tableau, Excel, and PowerPoint.
- Exceptional verbal and written communication skills, with the ability to engage effectively with executives, cross-functional stakeholders, customers, and field teams.
- Highly self-motivated, adaptable, organized, and results-oriented, with strong problem-solving and prioritization skills.
- Strong understanding of customers and the vapor/OTP industry.
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent relevant professional experience.
- Must be at least 21 years of age.
- Valid U.S. driver's license maintained in good standing for at least three consecutive years.
- Reliable vehicle available for daily business use.
- Ability to travel regularly, including approximately 30–40% travel based on business needs and occasional overnight stays.
- Ability to lift up to 30 lbs and perform physical activities required for in-store merchandising, including stooping, kneeling, crouching, and working from heights of approximately 9–12 feet.
Conditions
- Salary range of $94,000–$111,000 USD, with compensation varying based on role, level, location, and applicable geographic labor considerations.
- Equity opportunities and performance-based bonuses.
- Biannual discretionary performance bonuses.
- Medical, dental, and vision insurance.
- Disability and life insurance coverage.
- Family support, wellness, legal, and employee assistance program benefits.
- 401(k) plan with company matching.
- Cell phone subsidy and commuter benefits.
- Employee discounts on products.
- Opportunity for professional growth and career development.
- Collaboration with experienced and supportive colleagues in a diverse and inclusive environment.
- Remote position based in Massachusetts or Virginia with regular field travel.