Customer Operations Analyst

At Sandisk, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Sandisk is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Sandisk is fueling a brighter, smarter future.

• Develop and execute comprehensive RMA & Warranty operations strategies that align with organizational goals and market dynamics globally
• Lead, mentor, and manage a team of sales operations professionals, fostering a culture of continuous improvement and accountability
• Analyze sales data and key performance indicators to identify trends, opportunities, and areas for process optimization
• Oversee the implementation, configuration, and maintenance of CRM systems and sales technology platforms to ensure seamless integration with business processes
• Design and streamline RMA & Warranty processes, workflows, and procedures to maximize efficiency and reduce operational costs
• Collaborate with sales leadership to develop accurate forecasts, pipeline management strategies, and performance metrics
• Manage operations budgets, monitor expenditures, and identify cost-saving opportunities without compromising quality
• Create and maintain comprehensive RMA & Warranty dashboards and reporting systems that provide actionable insights to senior management
• Develop and deliver RMA & Warranty enablement programs, training initiatives, and onboarding processes
• Establish and monitor key performance indicators (KPIs) to measure RMA & Warranty effectiveness and team performance
• Coordinate with finance, human resources, and other departments to ensure alignment on sales operations initiatives
• Stay current with industry best practices and emerging sales operations technologies to maintain competitive advantage

• Minimum 7 years of progressive experience in sales operations, sales management, reverse logistics or related business operations roles
• Proven track record of successfully leading and developing high-performing teams in a matrix environment
• Advanced proficiency with CRM platforms, particularly Salesforce, SAP or similar enterprise systems
• Strong analytical and quantitative skills with the ability to interpret complex data sets and translate insights into actionable recommendations
• Demonstrated expertise in sales process optimization and continuous improvement