About the company
MongoDB is built for change, empowering customers and people to innovate at the speed of the market. The company has redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. The cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform available across AWS, Google Cloud, and Microsoft Azure.
Responsibilities
- Work alongside largest customers, solving complex challenges on architecture, performance, recovery, security, and more.
- Be an expert resource on best practices for running MongoDB at scale.
- Advocate for customers' needs, interfacing with product management and development teams.
- Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Requirements
- 2-3 years of specific engineering experience in technical engineering.
- Strong technical experience in one or more of: Systems administration, Distributed systems, Network Administration, Database architecture and administration, Application Architecture, Data architecture and design, Performance tuning and benchmarking.
- Bonus: experience in Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl.
- Operations background preferred: experience administering large-scale production environments, including hardware, operating systems (Linux, Windows), networks (firewalls, load balancers), and cloud-based resources (AWS, Azure, Google Cloud Platform).
- Excellent communication skills, both written and verbal.
- Genuine desire to help people.
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills.
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
- Desire and ability to rapidly learn a wide variety of new technical skills.
- Strong teamwork: willingness and ability to get help from team members when required, and good judgment to know when to seek help.
Conditions
- Hybrid working model based in Dublin.
- Due to 24/7 support organization, certain events may require volunteering for coverage outside normal work days or hours.