Accountabilities
Architect, design, implement, and optimize enterprise virtualization and hyperconverged infrastructure solutions using technologies such as VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, VxRail, and related platforms.
- Lead platform upgrades, migrations, lifecycle management strategies, and infrastructure modernization initiatives across customer environments.
- Provide senior technical leadership during pre-sales engagements, customer consultations, and post-sales managed services delivery.
- Partner with engineering teams to align infrastructure strategies with customer business objectives and operational requirements.
- Develop and maintain architecture documentation, technical standards, deployment guides, and operational procedures.
- Mentor engineers and provide technical guidance across multiple customer environments.
- Conduct capacity planning, performance optimization, health assessments, and disaster recovery validation activities.
- Support hybrid and multi-cloud environments integrating Azure, AWS, Google Cloud Platform, and on-premises infrastructure.
- Facilitate customer workshops, technical assessments, roadmap discussions, and executive-level presentations.
- Participate in complex incident resolution, root cause analysis, and technical escalations within managed services environments.
- Drive service improvement initiatives, automation efforts, operational excellence, and engineering best practices.
- Participate in an on-call rotation supporting a 24x7 managed services environment.
Requirements
- 10+ years of experience designing, implementing, and supporting enterprise virtualization platforms and infrastructure solutions.
- Extensive hands-on expertise with VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, VxRail, or comparable enterprise virtualization technologies.
- Strong understanding of virtualization lifecycle management, including upgrades, patching, maintenance, and operational support.
- Experience supporting large-scale production environments within managed services providers, consulting organizations, or enterprise IT teams.
- Knowledge of hybrid cloud architectures involving Azure, AWS, and Google Cloud Platform.
- Experience with performance tuning, capacity management, disaster recovery planning, and infrastructure optimization.
- Strong troubleshooting, analytical thinking, and root cause analysis skills within ITIL or IT Service Management environments.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical teams and executive stakeholders.
- Experience creating technical documentation, operational runbooks, implementation standards, and architecture materials.
- Ability to mentor engineers, lead technical initiatives, and collaborate across multiple teams and customer environments.
- Experience with infrastructure monitoring platforms such as LogicMonitor.
- Experience automating administrative tasks using PowerShell, Python, or similar scripting languages.
- Familiarity with infrastructure-as-code and automation tools is a plus.
- Experience supporting enterprise storage, backup, and disaster recovery solutions.
- Relevant certifications such as VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), Nutanix Certified Professional (NCP), or equivalent credentials are preferred.
- Ability to travel up to 40% as required.
- Must be based in the United States, with preference for candidates located near Chicago, IL; Columbus, OH; Cleveland, OH; Boston, MA; or Nashville, TN.
Benefits
- Unlimited Paid Time Off (PTO).
- Incentive compensation plans available for employees.
- Company-funded 401(k) contributions.
- Employer-covered health insurance at no cost.
- Annual Bring Your Own Device (BYOD) reimbursement up to $500.
- Paid parental leave.
- Transparent and collaborative culture with regular coaching, performance reviews, and feedback opportunities.
- Supportive environment focused on inclusion, professional growth, and continuous improvement.
- Opportunity to work with diverse, highly skilled teams on impactful enterprise technology initiatives.
- Competitive compensation, including a base salary range of approximately $140,000–$160,000 OTE depending on location and experience.