Position listed on behalf of a partner company that manages all applications and next steps.
Partner is looking for a Senior Enterprise Technology Engineer based in India.
Responsibilities
Plan, direct, design, coordinate, administer, monitor, and maintain network systems and related infrastructure.
Provide 3rd Line Network support, engineering assistance, problem diagnosis, and resolution across enterprise environments.
Take ownership of issues affecting IT services and operations, coordinating resolution of major incidents and recurring problems.
Diagnose network and infrastructure issues through calls and other remote support channels.
Monitor network access for connectivity problems, bottlenecks, and security threats; configure and maintain security devices and controls.
Maintain a strong focus on call, incident, problem, change, and service-level management.
Analyse customer needs, work through problems, and coordinate with onsite counterparts and other IT support teams.
Collaborate across IT disciplines to diagnose and resolve complex problems.
Implement metrics, reporting, and Service Level Management practices.
Maintain accountability for task planning, prioritisation, execution, administration, meetings, and delivery.
Maintain departmental standards and quality initiatives.
Build strong working relationships with internal and external customers, business units, IT colleagues, and technology partners.
Provide direction, mentoring, and support to direct and indirect colleagues.
Keep personal technical knowledge and training current.
Participate in corporate initiatives and implement strategies to improve customer satisfaction and service quality.
Enforce applicable regulatory requirements and enterprise standards.
Influence and collaborate across national and functional boundaries.
Requirements
Graduate in any field with 8+ years of overall professional experience, including substantial experience managing sophisticated IT operations and enterprise infrastructure.
Strong experience in remote IT infrastructure management, with focus on incident management, problem management, project management, and operational service delivery.
Experience working within a shared infrastructure environment supporting complex enterprise services.
Experience working within a multinational organisation or large Indian-based company delivering global technology services.
Good understanding of enterprise IT infrastructure components and ability to manage major incidents and high-priority operational issues.
ITIL Foundation v3 certification or equivalent practical knowledge of ITIL principles.
Strong skills across Event, Incident, Problem, and Change Management.
Solid understanding of network operations, support, configuration, connectivity, and enterprise infrastructure environments.
Security awareness.
Conditions
Hybrid working model with limited travel.
Opportunity to take ownership of enterprise network operations while influencing service quality across a large-scale technology environment.