About the company
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Responsibilities
- Lead cross-functional programs that enable new products, markets, payment methods, partner integrations, and network programs to launch compliantly and at scale.
- Drive end-to-end execution for growth initiatives, from problem definition and requirements gathering through launch, monitoring, and post-launch optimization.
- Partner with Product and Engineering to define business requirements, operational models, control needs, and system enhancements that reduce manual work and create scalable solutions.
- Work closely with Commercial, Partnerships, Legal, Risk, and regional stakeholders to align on launch readiness, sequencing, ownership, and dependencies.
- Identify gaps between business ambition, network or partner requirements, and operational reality, and help design pragmatic solutions that unlock growth.
- Develop and maintain program plans, decision logs, milestones, and governance routines for strategic initiatives.
- Escalate blockers, risks, and unresolved issues with clear recommendations and options for decision-making.
- Support the design of repeatable frameworks for evaluating merchant use cases that do not fit neatly within existing network mandates.
- Coordinate testing, readiness, launch, and post-launch reviews for complex initiatives with global impact.
- Build documentation, training materials, and playbooks that improve team efficiency and organizational clarity.
- Track metrics, issues, and outcomes to ensure programs are delivering business value and meeting control expectations.
- Help standardize scalable processes and operating models across regions and product lines.
Requirements
- 5+ years of experience in technical program management, product operations, payments, fintech, risk, compliance, or similarly cross-functional roles.
- Strong understanding of payments infrastructure, payment methods, network rules, or merchant payment flows.
- Experience working closely with Product and Engineering teams to launch or improve systems, workflows, or controls.
- Demonstrated ability to manage complex, multi-stakeholder initiatives with competing priorities and dependencies.
- Excellent organizational skills, with a structured approach to planning, execution, risk management, and follow-through.
- Strong written and verbal communication skills, with the ability to synthesize complexity into clear recommendations.
- Comfortable working in ambiguous, fast-paced environments and making progress without full information.
- Ability to influence and drive alignment across teams without direct authority.
- A bias toward scalable solutions, automation, and operational efficiency.
- Experience supporting launches or changes that involve compliance, product, legal, or partner considerations is a plus.
- Exposure to merchant onboarding, payment methods, scheme rules, or financial partner programs is a plus.
- Ability to think both strategically and operationally, balancing business goals with control requirements.
- Fluency in English and Japanese.
Conditions
- This role is based out of either our Tokyo or Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.