About the company
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person.
- Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
- Handle escalations requiring cross-team coordination.
- Participate in an on-call rotation for urgent issues outside business hours.
- Provide hands-on support for user technology, AV systems, conference rooms, and printers.
- Communicate clearly with users of all technical levels.
- Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles.
- Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves.
- Help streamline onboarding and other high-volume operations as the company scales.
- Contribute to automation efforts.
- Maintain and improve device management, identity, and access systems.
- Assist with scripting (Bash, Python) to automate repetitive tasks.
Requirements
- 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment.
- Excellent communicator who genuinely enjoys helping people solve problems.
- Strong troubleshooting skills and are methodical, curious, and persistent.
- Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android.
- Significant experience with Google Workspace administration.
- Experience with Slack administration — workspace management, permissions, and troubleshooting.
- Substantial experience supporting and administering additional SaaS tools.
- Understand identity and access fundamentals — SSO, MFA, directory services.
- Familiar with MDM fundamentals and endpoint management concepts.
- Experience with basic scripting (Bash or Python) for automation.
- Take ownership of problems and follow through until they're resolved.
- Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?".
- Organized enough to manage competing priorities without things falling through the cracks.
- Propose solutions when you see a process that doesn't scale.
- Looking to develop deeper technical skills and take on more complex systems administration challenges over time.
- Strong candidates may also: be familiar with zero-trust security concepts and endpoint security tooling; have experience with networking basics — DNS, DHCP, VPNs, networking fundamentals; have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns); have experience using AI tools to improve personal or team productivity.
Conditions
- This role is based in Tokyo, Japan and there is a 4 day/week in office expectation.
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
- Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
- We encourage you to apply even if you do not believe you meet every single qualification.