About the company
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce.
About this role
Our website is one of the most important ways people discover what we offer, understand our value, and decide whether to talk to Sales or start a trial. The Web Growth team owns its roadmap and continuously improves the journey from first impression through to lead capture, demo engagement, signup, and trial start.
You'll treat the website like a product: understand user intent, find confusion and friction, form strong hypotheses, test them with users and data, and turn what you learn into better experiences.
Responsibilities
- Designing and iterating on experiments across landing pages, pricing, signup, and conversion flows to improve engagement, conversion, qualified leads, and trial starts
- Working with Growth, Self-serve, Brand, Marketing, Product, Data, Research, and Engineering to turn opportunities into clear, buildable experiences
- Using user insights and funnel data to identify opportunities, define hypotheses, and measure impact
- Applying product design thinking to comprehension, navigation, forms, interactive demos, responsiveness, and accessibility
- Prototyping in Figma and code, using AI tools where useful, and working within shared components and brand systems
- Bringing ideas to the Web Growth roadmap, not just executing briefs
Requirements
- 5+ years in web, product, growth, or a closely related design role, with a strong portfolio of shipped, conversion-focused work
- A track record of using design, growth frameworks, conversion rate optimisation, and funnel analysis to improve outcomes such as leads, conversion, trials, activation, or revenue
- Experience designing and iterating on experiments, including A/B tests or other data-informed approaches. B2B SaaS experience is a plus
- Excellent visual and interaction design skills, with a sharp eye for typography, hierarchy, detail, and polish
- Comfortable working within an existing design system and brand, while identifying opportunities to extend and improve it
- Experience using AI in your design practice, including tools such as Claude Code, Cursor, Codex, Figma Make, or similar
- Able to take a brief and run with it. You work independently, make good decisions, ask the right questions, and bring solutions rather than just options
Conditions
- Interview process takes no more than four weeks from start to finish