About the company
Our partner is looking for a UX Designer – Retail & Operational Systems based in Canada. This role offers the opportunity to shape intuitive, efficient digital experiences for frontline retail and financial operations.
Responsibilities
- Observe frontline workflows to identify friction points, workarounds, training gaps, adoption barriers, and opportunities to improve operational efficiency.
- Lead UX design for high-frequency, compliance-sensitive retail and financial transactions, balancing user needs with business, regulatory, and technical constraints.
- Architect intuitive workflows covering areas such as item intake, pricing, customer profiles, loyalty enrollment, inventory, loan processing, payments, and fraud prevention.
- Design interfaces that prioritize data accuracy, keyboard-first and mobile navigation, conditional logic, validation, error prevention, and efficient task completion.
- Partner with product, engineering, operations, risk, compliance, and legal teams to translate business rules and regulatory requirements into usable interfaces and workflows.
- Create wireframes, interactive prototypes, annotated specifications, and pixel-perfect production-ready UI designs.
- Validate concepts through usability testing, workshops, design reviews, and iterative feedback cycles.
- Identify opportunities to reduce unnecessary keystrokes, shorten learning curves, streamline workflows, and minimize operational errors.
- Contribute to and evolve design systems and component libraries optimized for high-volume operational environments.
- Apply AI-assisted design and prototyping tools to accelerate exploration and iteration while maintaining strong standards for usability and visual quality.
Requirements
- 4+ years of professional UX/UI design experience, particularly with operational workflows, internal tools, transaction-processing platforms, or similarly complex systems.
- Strong expertise in information architecture, form design, workflow optimization, conditional logic, and task-oriented interaction design.
- Hands-on experience creating, maintaining, and evolving design systems and reusable component libraries.
- Advanced visual design skills with a strong eye for typography, color, spacing, hierarchy, consistency, and interaction details.
- Demonstrated ability to translate regulatory, compliance, and business requirements into clear and intuitive user experiences.
- Advanced proficiency with Figma, including Figma AI and Figma Make.
- Strong ability to communicate design rationale and collaborate effectively with engineering, product, operations, compliance, and leadership teams.
- Curiosity and adaptability toward emerging design technologies and AI-assisted workflows.
- Bilingual proficiency in English and Spanish.
- Experience with item valuation, customer onboarding, identity verification, loyalty programs, payments, or similar transactional systems is an asset.
- Experience designing task-oriented interfaces for non-desk users in high-volume retail or operational environments is an asset.
- Familiarity with AI-assisted prototyping tools such as Claude Code, Cursor, or Figma AI is a plus.
- Understanding of stateful prototyping, including focus states, transitions, loading states, and complex interaction sequences.
- Knowledge of prompt engineering, conversational or multimodal interfaces, computer-vision experiences, and AI-assisted features with appropriate trust, transparency, and user-override mechanisms is valued.
- A portfolio demonstrating strong UX/UI work, workflow optimization, and AI-assisted design iterations is preferred.
Conditions
- Fully remote position available anywhere in Canada.
- Full-time employment with a salary range of $60,000–$70,000 CAD.
- Opportunity to work on complex retail and financial technology experiences with meaningful operational impact.
- Exposure to modern AI-assisted design and prototyping workflows, including emerging tools and technologies.
- Collaborative environment involving product, engineering, operations, risk, compliance, and legal stakeholders.
- Opportunity to influence design systems, transactional workflows, and production-ready user experiences.
- Inclusive workplace committed to diversity, respect, and equal opportunity.
- Professional growth through exposure to complex, enterprise-level design challenges and evolving digital technologies.