About the company
The Databricks Customer Enablement team is on a mission to upskill data and AI professionals in customer organizations so they can use Databricks effectively and accelerate customer success.
Responsibilities
- Work with regional Go-to-Market teams to create enablement strategies aligned to customer segment, business priorities, technical maturity, and talent-transformation goals
- Translate customer outcomes into practical learning plans, capability roadmaps, and recommendations across free and paid training, instructor-led and self-paced learning, credentials, and partner delivery
- Partner with global Delivery and Operations teams to coordinate scheduling, communications, program quality, and seamless execution of customer development plans
- Manage and report weekly, monthly, and quarterly performance across training bookings, revenue, learners, credentials, and adoption; use insights to guide action from field teams
- Serve as the voice of the customer for regional enablement, curriculum, and certification priorities, while engaging senior leaders and executives internally and externally
- Identify capability gaps that may affect platform adoption and work with account teams on targeted interventions
Requirements
- 5+ years of demonstrated experience in Customer Enablement, Talent Transformation, Training, Customer Success, Consulting, or managing a book of business
- Hands-on Builder Mindset: A non-negotiable track record of personally designing, building, and deploying working prototypes, automation tools, or technical apps
- Experience creating and leading enablement programs in partnership with Sales and technical teams to deliver customer outcomes
- Experience in Big Data, AI, Data Science, cloud platforms, or enterprise technology, with the ability to understand technical curricula and certifications
- Strong customer and executive engagement skills, including discovery, stakeholder management, presentation, facilitation, and navigating ambiguity
- Commercial & Business Insight: Ability to connect technical skill outcomes to core P&L levers, influence renewals/expansions, and collaborate effectively with sales on strategic account planning
- Experience operating across ANZ markets, strong operational discipline, and willingness to travel as needed
- Experience with technical solutioning or building tools is a plus