IT Analyst

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

• Resolve employee issues quickly: Provide support for laptops, software, VoIP, videoconferencing, and other end-user technologies.
• Keep meetings running smoothly: Support conference rooms, Zoom Rooms, and onsite presentations so teams can collaborate without interruption.
• Manage service requests: Triage and resolve IT tickets, use existing documentation to solve common issues, and escalate more complex problems when needed.
• Support onboarding and offboarding: Set up new employee devices and accounts, and reclaim or reset equipment when employees leave.
• Maintain and improve IT documentation: Keep troubleshooting guides accurate and suggest ways to make support faster and more consistent.
• Support office technology needs: Travel to offices as needed to help set up, audit, and maintain IT equipment and meeting spaces.
• Manage accounts and updates: Provision accounts, support operating system and application updates, and help when automation does not complete successfully.

• 2+ years of experience in IT support, helpdesk, or a similar technical support role
• Experience supporting end users in a Tier 2 or Tier 3 environment
• Strong troubleshooting skills across Mac OS and Windows environments
• Experience with endpoint management tools such as Jamf, Intune, Autopilot, SCCM, or similar
• Familiarity with ticketing systems like ServiceNow
• Experience supporting VoIP, Zoom Rooms, or videoconferencing technology
• Strong written and verbal communication skills in English
• Spanish fluency is a plus
• High attention to detail, strong organization, and a customer-service mindset

• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• Unlimited Sick Days
• The Qualtrics Hybrid Work Model: our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.