About the Company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better.
About the Team
ITOM Discovery product is part of the Service Operations Business Unit that brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the ServiceNow Platform. This product engineering organization builds the software that helps customers deliver resilient, intelligent, and efficient enterprise services.
What you get in this role
- Lead the teams that architect and build assistive and autonomous AI-native products to usher customers into an agentic-first era.
- Own technical strategy and delivery for your teams.
- Set architectural direction, hold the bar on quality and reliability.
- Hire, coach, and develop engineers, tech leads, and managers.
- Identify and address value realization gaps in products.
- Establish architecture patterns, engineering standards, and operating rhythms.
- Collaborate across ITOM engineering teams and with stakeholders across Product, Design, Security, Operations, Sales, and Customer Success.
Qualifications
- Experience leveraging or critically evaluating how AI can be integrated into work processes, decision-making, or problem-solving.