About the company
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is to organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
About the role
The Senior Strategic Account Manager is the most senior individual contributor within Behavox's Strategic Account Management function. This role owns a portfolio of the most complex enterprise accounts and defines the engagement standard across the function.
Responsibilities
- Own a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder, high-ARR client relationships.
- Lead executive relationships at C-suite and Head-of level independently.
- Serve as the escalation point for the most complex or commercially significant situations.
- Define engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial execution.
- Create vertical playbooks, quality benchmarks, and metrics.
- Lead internal learning sessions and workshops.
- Attend and speak at industry events and conferences.
- Lead Customer Advisory Boards and CCO communities.
- Participate in hiring and interview processes.
Requirements
- Expert-level understanding of multi-product, multi-region deployments of communications surveillance, trade surveillance, compliant archiving, and policy management across Tier 1 financial institutions.
- Ability to build and sustain trusted advisory relationships with senior compliance, risk, and technology leaders.
- Experience defining engagement standards and creating playbooks.
- Ability to intervene in at-risk accounts and coach team members.
- Strong external representation and community leadership skills.