Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io powers automated communication that people actually want to receive.
Responsibilities
Shape and communicate a design vision for Customer.io's product as a whole.
Drive the strategic direction of Pluma, our design system — architecture, evolution, deprecation decisions, and the principles that govern how it scales.
Close the gap between design intent and shipped product — stay close enough to implementation to catch divergence, and fix it directly when code is the right tool.
Design for builder and developer audiences — CLI-native flows, API-first onboarding, and interfaces built for people who type before they click.
Lead the design of agentic and human-AI surfaces across the product.
Partner with product and engineering leadership on product strategy.
Develop and advocate for Customer.io's AI product design philosophy as a framework the whole team builds from.
Lead design review for major initiatives and bring accountability for quality and coherence across what ships.
Develop Staff designers through direct mentorship, critique, and the clarity of your own example.
Contribute to hiring and calibration.
Requirements
10+ years of product design experience with a portfolio demonstrating design vision and organizational impact.
Track record of shaping design direction at the company level.
Designed for developer and builder audiences — CLI, API-first onboarding, or infrastructure-native products.
Developed point of view on AI and agentic product design — has shipped AI-native interfaces.
Contributed to a design system at the strategic level.
Operates with influence without authority.
Has raised the craft bar at an organizational level.