Principal Product Designer

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

• Shape and communicate a design vision for Customer.io's product as a whole.
• Drive the strategic direction of Pluma, our design system.
• Close the gap between design intent and shipped product.
• Design for builder and developer audiences: CLI-native flows, API-first onboarding, and interfaces built for people who type before they click.
• Lead the design of agentic and human-AI surfaces across the product.
• Partner with product and engineering leadership on product strategy.
• Develop and advocate for Customer.io's AI product design philosophy.
• Lead design review for major initiatives.
• Develop Staff designers through direct mentorship, critique, and the clarity of your own example.
• Contribute to hiring and calibration.

• 10+ years of product design experience with a portfolio demonstrating design vision and organizational impact.
• Track record of shaping design direction at the company level.
• Designed for developer and builder audiences: CLI, API-first onboarding, or infrastructure-native products.
• Developed point of view on AI and agentic product design.
• Contributed to a design system at the strategic level.
• Operates with influence without authority.
• Has raised the craft bar at an organizational level.
• Executive-level communication.
• B2B SaaS depth.

• The starting salary for this role is $245k-$276k USD, depending on experience and subject to market-rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks of paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.