About the company
Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably. Customers include GitHub, Yelp, Paramount, and JetBlue.
Responsibilities
- Act as the resident Fastly architect for your customer and champion customer needs within Fastly
- Develop technical relationships with multiple customer contacts to understand their team, infrastructure, plans, and problems
- Post-sales implementation of Fastly products such as logging endpoints, image optimization, and VCL coding
- Identify key challenges across an account and develop alternatives and solutions
- Help investigate and recommend ways to improve customer implementation and utilization of Fastly's product portfolio
- Track and report on the health of customer accounts
- Mentor new Cloud Engineers and provide constructive feedback and coaching
- Represent accounts internally with all levels of management
- Drive escalation as necessary and participate in regularly scheduled customer meetings
Requirements
- At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services, ideally with CDNs, Cloud, and/or internet infrastructure products
- Strong relationship-building and collaboration skills with excellent verbal and written communication
- Technical experience with HTTP, TCP, TLS, DNS, and other common protocols
- Scripting languages and web platforms, especially Varnish and VCL
- *nix operating systems and underlying internet technologies
- Clear understanding of network and system management solutions
- HTTP Live Streaming (HLS & DASH) workflows
- Organizational and project management skills
Conditions
- Open to remote workers in preferred regions (Pacific, Mountain, Central Timezones)
- Occasional flexible schedule based on customer needs