About the Team
The Customer Agent team builds a conversational AI system for brands to serve customers at scale.
Responsibilities
- Set technical and product direction for Customer Agent.
- Tackle hardest technical problems: orchestration, evaluation, guardrails, memory, self-healing.
- Write and ship code, review designs.
- Build architecture and frameworks adopted by other teams.
- Partner with product, design, data science, and GTM.
- Evaluate emerging AI technologies.
Requirements
- Architected and scaled production agentic system.
- Experience with real orchestration, evals, guardrails, and non-deterministic failure handling.
- Set technical direction for an entire product area.
- Stay hands-on with coding and debugging.
- Frameworks reused by other teams.
- Excellent communication of technical trade-offs.
Nice to Have
- Experience with multi-tenant agent platforms.
- 0-to-1 product experience.
- Production evaluation systems, AI observability, human-in-the-loop workflows.