SeniorRemote
Unified Communications Engineer
О роли
Описание вакансии
About the company
- This position is listed on behalf of a partner company, who manages all applications and next steps
- The partner is looking for a Senior Engineer, Unified Communications based in United States
Responsibilities
- Lead and coordinate the deployment of voice, chat, SMS, and video infrastructure and applications
- Provide advanced operational support, handle escalated incidents, troubleshoot complex issues
- Administer, configure, maintain, and optimize Unified Communications platforms, including Genesys PureCloud solutions
- Monitor infrastructure capacity, system performance, and application health
- Plan and execute UC implementations, upgrades, software installations
- Ensure Voice and Video infrastructure changes follow established corporate change-management policies
- Coordinate service-provider activities, infrastructure designs, deployment resources
- Collaborate with vendors and internal stakeholders to validate infrastructure designs
- Develop unit and integration testing scenarios
- Serve as a subject matter expert on contact center and Unified Communications technologies
Requirements
- Bachelor’s degree in a relevant field with at least 5 years of experience as a Unified Communications Engineer
- Strong hands-on experience with the Genesys framework, including configuration and routing strategies
- Demonstrated experience administering and supporting Genesys PureCloud or comparable UC platforms
- Strong understanding of foundational and advanced Unified Communications concepts
- Experience supporting large-scale UC implementations, upgrades, administration, maintenance, and optimization
- Advanced troubleshooting and problem-management capabilities
- Ability to define hardware and software performance standards
- Experience collaborating with vendors on infrastructure architecture and implementation
- Strong communication and collaboration skills
Conditions
- Fully remote position in the United States
- Monday–Friday schedule, 9:00 AM–5:00 PM Eastern Time
- Base salary range of $87,600–$117,100 per year
- Medical, dental, and vision coverage
- Supplemental income insurance
- Employer-paid disability insurance
- Employer-paid life insurance
- Pre-tax flexible spending accounts for medical and dependent care
- 401(k) retirement plan
Стек и навыки
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