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MiddleRemoteNorth America

Customer Success Manager

L
Linear
Уровень
Middle
Формат
Remote
О роли

Описание вакансии

About the company
  • Linear is building the product development system for teams and agents.
  • Founded in 2019, used by more than 40,000 companies including OpenAI, Coinbase, and Ramp.
  • Remote-first company with optional co-working offices in San Francisco, New York, and London.
Responsibilities
  • Develop and maintain strong relationships with key stakeholders at Linear's mid-market customers.
  • Become a product expert and help customers use Linear to drive business outcomes.
  • Drive customer onboarding and training on Linear's features and best practices.
  • Be the voice of the customer; advocate for customer needs internally.
Requirements
  • 3+ years relevant work experience in a technical customer-facing role.
  • SaaS and start up experience a must.
  • Strong organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Previous experience working with product + engineering teams and/or developer tools is preferred.
Conditions
  • Competitive salary and equity.
  • Employee-friendly equity terms (early exercise, extended exercise).
  • Stipend to set up your home office.
  • Paid lunch and coffee during workdays.
  • Work remotely, no commuting to the office.
  • Paid co-working space/desk at an office.
  • Health, dental, and vision insurance (US).
  • Regular team events and offsites.
  • 5 weeks of paid vacation.
  • 4 months of paid parental leave.