DevOps Customer Support Engineer

About the company

• Position listed on behalf of a partner company that manages all applications and next steps.
• Fully remote, international environment at the intersection of cloud infrastructure, Infrastructure as Code (IaC), and customer support.

Responsibilities

• Provide technical support across multiple channels: shared Slack channels, email, ticketing systems, and live calls or screen-sharing sessions.
• Investigate and reproduce customer-reported problems by analyzing logs, APM traces, and infrastructure run histories.
• Troubleshoot SaaS and self-hosted environments, including private workers, Rego policies, autoscaling, networking, and TLS/certificate issues.
• Diagnose IaC behavior at the implementation level: Terraform, OpenTofu, Terragrunt execution, provider resolution and caching, outputs, run-state propagation.
• Analyze OPA and Rego policies to explain policy-driven platform behavior.
• Collaborate with Product and Engineering teams to escalate complex issues.
• Manage multiple complex support cases while meeting response times.
• Maintain and improve internal documentation and knowledge base.
• Participate in on-call rotations.

Requirements

• 2–4 years of experience with DevOps technologies: IaC, CI/CD pipelines, Docker.
• 2–4 years of hands-on experience with a major cloud provider (AWS, GCP, or Azure).
• Practical experience in Linux environments and infrastructure troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent written and verbal English communication skills.
• Strong organizational skills and attention to detail.
• Experience as Technical Support Engineer / IT Help Desk is an advantage.
• Relevant certifications are a plus.

Conditions

• Fully remote within the designated European hiring region.
• Competitive compensation package.
• Remote-first culture supporting work-life balance.
• Professional growth in DevOps, cloud infrastructure, and IaC.