About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, IT & Business Enablement based in United States.
Responsibilities
- Lead the systems, tools, and technology experience that enable a global workforce to operate effectively.
- Own the full lifecycle of the internal technology environment, from endpoint provisioning and SaaS management to identity systems and employee support.
- Drive secure, practical AI adoption across internal workflows and technology systems to improve efficiency and return on investment.
- Balance reliability, security, usability, and business speed while continuously identifying opportunities for automation and optimization.
- Combine strategic leadership with hands-on technology operations, vendor management, budgeting, and cross-functional partnership.
- Build and develop a high-performing IT team while creating scalable processes, documentation, and support systems.
- Own, build, and scale the IT infrastructure, systems, processes, and team responsible for supporting the technology needs of a global workforce.
- Manage the complete employee technology experience, including new-hire equipment, IT onboarding, endpoint provisioning, application deployment, patching, asset management, and device retirement.
- Hire, mentor, and develop IT team members while establishing the capabilities and operating practices needed to support evolving business requirements.
- Administer identity and access management systems that provide secure and appropriate access to corporate applications, systems, and infrastructure.
- Lead secure AI adoption across the organization by identifying high-value use cases, integrating AI capabilities into internal systems and workflows, evaluating AI vendors, and continuously optimizing AI tooling for effectiveness and ROI.
- Own the internal SaaS and technology stack, evaluating, selecting, consolidating, expanding, and optimizing tools.
- Partner with finance on software and hardware budgets, vendor relationships, purchasing decisions, utilization, and cost optimization.
- Establish and maintain comprehensive IT documentation, processes, support workflows, and internal training programs.
Requirements
- 10+ years of experience in IT management, systems administration, technology operations, or a related discipline, including at least 5 years of experience leading and developing teams.
- Proven experience managing endpoint lifecycles at scale, including provisioning, deployment, application management, patching, and retirement, ideally within a fully remote or hybrid-remote workforce.
- Strong hands-on experience managing modern SaaS environments, including identity and access management, mobile or endpoint management, collaboration platforms, and other enterprise productivity tools.
- Demonstrated ability to make thoughtful build-versus-buy and consolidate-versus-expand technology decisions.
- Proven experience leading the adoption and integration of AI into business workflows, including deploying AI-powered support solutions, automating processes, evaluating AI vendors, and driving organization-wide adoption.
- Experience managing software and hardware budgets and vendor relationships.
- Strong track record of building IT documentation, operational processes, support systems, and scalable workflows from the ground up.
- Excellent cross-functional communication and relationship-building skills.
Conditions
- For high-cost-of-living U.S. locations such as San Francisco, Seattle, and New York City, an expected salary range of $200,000–$230,000 USD, plus bonus eligibility and equity.
- For other U.S. locations, an expected salary range of $180,000–$220,000 USD, plus bonus eligibility and equity.
- Comprehensive health, dental, and vision coverage for eligible U.S. employees.
- Retirement benefits with company contributions, along with equity opportunities.
- Parental leave and mental health and wellness benefits.
- Flexible paid time off and a professional development stipend.
- Remote work environment with the opportunity to support a global workforce.
- If hired, employees will be invited to visit Ann Arbor, Michigan for in-person onboarding.