About the company
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
Your customers are the developers, security teams, and operational teams at our partners. Companies like Morgan Stanley, N26 and Ramp rely on Wise Platform APIs to run critical payments journeys in production. It’s your job to ensure they can connect securely, operate reliably, and troubleshoot issues quickly — without needing manual support.
As the Senior Product Manager for API Tooling, you will own the roadmap and execution for the API access, security and webhook infrastructure and tooling of Wise Platform API integrations. You’ll focus on reducing partner-impacting incidents (especially auth- and webhook-related), improving observability and self-serve troubleshooting, and modernising the auth and security foundations so the platform can scale safely over the next few years. You will partner and work closely with the Security, Account Access and Wise Platform teams to build API solutions suitable for our enterprise partnerships.
Your mission: Make Wise Platform integrations secure-by-default and reliable in production, with self-serve operational API visibility that reduces failures and support load.
Responsibilities
- Own the Wise Platform partner API access, webhook service and WP API security offering, making it easy for developers to securely connect and troubleshoot our APIs.
- Design in partnership with the Security team, credential management, authentication strategies, and secure connection protocols that balance security with developer experience.
- Build and improve webhook reliability, observability, and usability.
- Deliver API and webhook logs and diagnostics tooling that helps partners and internal teams investigate and recover from issues faster.
- Ensure the auth and security infrastructure of Wise Platform is robust and scalable for the long term service demands.
- Define and execute a roadmap centred on secure access, reliability, and operational excellence in production.
- Work closely with engineering to ship improvements that measurably reduce incidents, support load, and time-to-resolution.
- Make pragmatic trade-offs between scope, security, reliability, and delivery speed.
- Partner with platform engineering, security, compliance, support, sales, and other product teams to deliver a cohesive partner experience.
- Align internal teams on ownership boundaries and operational processes for incident prevention and response.
- Engage directly with partner developers and operational teams to understand real production pain (auth failures, webhook issues, visibility gaps).
- Use data and incident learnings to prioritise the highest-risk and highest-impact improvements.
- Define success metrics around reliability and operability (e.g., incident rates, auth failure rates, webhook delivery success, support ticket drivers, time-to-resolution, self-serve adoption).
- Deliver measurable reductions in partner-impacting incidents, improved troubleshooting speed, and stronger security posture that supports enterprise adoption.
Requirements
- 6+ years of product management experience, ideally with APIs, platform products, security, identity, auth or infrastructure.
- Strong understanding of authentication and access patterns (e.g., OAuth, API keys, mTLS) and webhook delivery mechanisms.
- Experience with API design, developer experience, and platform products.
- Ability to work with technical and non-technical stakeholders.
- Excellent communication and leadership skills.
- Experience in fintech or payments is a plus.