About the company
The PyME Origination team is responsible for building digital onboarding products for business customers, including account opening for persona moral — the Mexican legal entity classification for incorporated businesses.
Responsibilities
- Own the end-to-end onboarding funnel for legal entities, from landing page to the customer's first successful transaction
- Identify bottlenecks in the customer journey, analyze drop-off points, and prioritize initiatives to improve conversion
- Work directly with data using SQL and BI tools to evaluate opportunities and measure product performance
- Design and run experiments to optimize onboarding flows, including A/B testing and funnel improvements
- Gather and document business requirements, user stories, process models, and integration specifications
- Drive complex cross-functional initiatives involving Engineering, Compliance, Risk, Legal, Operations, and external vendors
- Define and monitor operational metrics, dashboards, and SLAs
- Support development of new capabilities including document processing, electronic signature flows, account upgrades
- Collaborate closely with System Analysts and Engineering teams throughout the product development lifecycle
Requirements
- 5+ years of experience as a Business Analyst, Product Owner, or Product Manager
- Proven experience owning and optimizing customer acquisition or onboarding funnels with measurable business results
- Strong analytical skills and hands-on experience with SQL, BI tools, and product metrics
- Practical experience designing and analyzing A/B tests and product experiments
- Experience leading cross-functional initiatives involving multiple teams, external vendors, and regulatory stakeholders
- Strong understanding of customer journeys, process optimization, and conversion improvement
- Ability to translate business needs into clear requirements
- Excellent communication and stakeholder management skills
- B2 or higher English level
- Bonus: B2B/SME banking experience, OCR/document processing, electronic signature solutions, KYC/KYB/AML knowledge, fintech experience
Conditions
- Relocation support to Mexico with assistance for the employee and their family
- Flexible work from office
- Healthcare coverage
- Education budget: language lessons, professional training and certifications
- Wellness budget: mental health and fitness activity reimbursements
- 20 days of annual leave and paid sick leave