About the company
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. Remote-first company with a strong culture of connection and global inclusion.
Responsibilities
- Build new features and fix bugs in Stytch and Twilio products
- Serve as a technical resource for customers when they have questions about our product
- Improve documentation and processes for internal and external stakeholders
- Work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way
- Serve as the voice of the customer within Stytch and close the feedback loop by ensuring their insights make it back to Product, Design, and Engineering teams
Requirements
- A genuine drive to understand customer needs and concerns
- Troubleshooting — deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes
- Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role
- Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase
- Familiarity with modern web services and APIs
- Demonstrated ability to communicate credibly and effectively at all levels
- Experience with authentication protocols (SAML/OAuth), MFA, IdP — desired
- Prior experience in a customer-facing technical role — desired
Conditions
- Remote, based in East Coast time zone only
- Not eligible to be hired in CT, NJ, NY
- Compensation: $116,960 - $171,900 depending on location
- Equity plan and corporate bonus plan eligible
- Health care insurance, 401(k), paid sick time, paid personal time off, paid parental leave