About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Architect, design, and build high‑performance distributed systems and platform components.
- Build distributed systems data ingestion solutions with strong emphasis on scalability, quality, and operational excellence.
- Design software that is easy to use, extend, and customize for customer‑specific environments.
- Deliver high‑quality, clean, modular, and reusable code while enforcing engineering best practices (code reviews, unit testing, automation, design reviews).
- Build foundational libraries, frameworks, and tools focused on modularity, extensibility, configurability, and maintainability.
- Collaborate across engineering teams to refine requirements and deliver end‑to‑end solutions.
- Provide technical leadership for projects with significant complexity and risk.
- Research, evaluate, and adopt new technologies that enhance platform capabilities.
- Troubleshoot and diagnose complex production issues across distributed systems.
Requirements
- Experience leveraging or critically thinking about how to integrate AI into engineering work — whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built.
- 10+ years of software development experience with a Bachelor's degree; OR 8+ years with a Master's degree; OR 6+ years with a PhD OR equivalent work experience.
- Strong fundamentals in distributed systems architecture, design patterns, and algorithms.
- Deep programming exp