IT Support Engineer

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

1. Internal IT Support & Employee Lifecycle Management

• Own day-to-day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively.
• Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records.
• Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business-critical systems.

2. Infrastructure Coordination & Technical Operations

• Act as the technical point of coordination with our managed service providers (MSPs) and third-party contractors, tracking delivery, escalating priorities, and providing technical direction where needed.
• Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management.
• Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment.

3. Acquisitions Integration & Agency Systems Consolidation

• Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets.
• Support migrations from legacy environments, including on-premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts.
• Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition.

4. Automation, Administration & Continuous Improvement

• Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems.
• Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible.
• Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth.

• Strong communication skills and fluency in English.
• Higher degree education.
• Experience supporting macOS, Linux, and Windows environments.
• Experience administering Microsoft 365, Google Workspace, Slack, Jira, and Notion.
• Strong networking fundamentals including DNS, VPN, SSL, firewalls, SSH, routers.
• Ability to troubleshoot hardware, software, access, and user support issues independently.
• Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.

• The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team.
• Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.