Social Media Analyst

About the company

• This position is listed on behalf of a partner company, who manages all applications and next steps.

Responsibilities

• Monitor corporate social media inboxes, route incoming messages to the appropriate internal teams, and help ensure timely responses.
• Use social listening and reputation-management platforms to monitor brand mentions, conversations, sentiment, and potential reputation risks.
• Analyze social media performance data and prepare weekly and monthly reports for social media strategy teams and divisional leadership.
• Identify emerging trends and patterns in social media data to support new initiatives, content development, and monitoring strategies.
• Monitor incoming online reviews and escalate low-rated or unanswered reviews to the appropriate strategy team.
• Develop competitor reports that identify opportunities to strengthen social media presence, engagement, and reputation.
• Collaborate with marketing and social media teams to coordinate strategies across corporate, agency, and individual business-owner or agent levels.
• Contribute insights and recommendations that improve social media performance and strengthen digital brand presence.
• Maintain accurate, timely reporting and documentation while managing multiple assignments and priorities.
• Support additional social media and digital marketing initiatives as required.

Requirements

• Bachelor's degree, preferably in social media, digital marketing, communications, or a related discipline.
• 1–2 years of professional experience in social media management or a related digital marketing role.
• Strong interest in social media, digital marketing, online reputation, and emerging digital trends.
• Ability to analyze data, recognize meaningful patterns, and translate findings into actionable insights.
• Experience with social media management platforms such as Hootsuite, Sprinklr, Sprout, or similar tools.
• Experience with online reputation and review-management platforms such as Birdeye, Talkwalker, Google Business Profile, or comparable solutions.
• Proficiency with Microsoft Office applications, particularly Word, PowerPoint, and Excel.
• Strong written and verbal communication skills, including proofreading and attention to detail.
• Excellent organizational and time-management skills, with the ability to prioritize multiple projects and meet deadlines.
• Demonstrated initiative, curiosity, and enthusiasm when taking on new projects or identifying opportunities.
• Ability to collaborate effectively with management, marketing colleagues, and cross-functional teams.
• Reliable and predictable attendance and the ability to work the schedule required for the position.

Conditions

• Competitive compensation aligned with experience and contribution.
• Comprehensive medical, dental, and vision insurance.
• Life insurance and retirement benefits, including a company-matched 401(k) and pension plan.
• Paid holidays and paid time off to support work-life balance.
• Paid parental leave.
• Subsidized wellness resources supporting fitness, mindfulness, nutrition, and sleep.
• Company-paid counseling and support for mental health, stress management, and work-life balance.
• Education reimbursement opportunities and company-paid professional development courses.
• Discounted Texas Rangers tickets.
• Fully remote/work-from-home work arrangement.
• An inclusive and collaborative environment with opportunities for professional growth and career development.