Operations Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Operations Support Analyst based in the United States. This fully remote opportunity is ideal for an experienced healthcare operations professional who enjoys solving problems, leading initiatives, and making a meaningful impact on healthcare services.

• Provide first-level operational support for active healthcare programs, monitor system alerts, manage support tickets, run operational reports, investigate root causes, and coordinate issue resolution or escalation according to established procedures.
• Support new initiatives, contract changes, system enhancements, and implementation activities from development and testing through operational deployment.
• Translate business, contractual, regulatory, and operational requirements into effective workflows, system updates, and process improvements.
• Participate in the configuration and enhancement of the Atrezzo platform, develop and execute user acceptance testing scenarios, and configure and validate assessments to ensure accurate data capture, workflow alignment, and reporting functionality.
• Monitor contractual, regulatory, and program requirements to ensure operational processes, systems, and documentation remain compliant.
• Conduct audits and quality reviews to identify discrepancies, operational gaps, and opportunities for improvement.
• Define reporting requirements, identify necessary data elements, collaborate with technical teams, and review reports for accuracy, completeness, and consistency.
• Coordinate corrective actions when discrepancies arise.
• Develop, maintain, and review operational policies, procedures, and documentation to ensure alignment with current systems, workflows, contractual obligations, regulatory standards, and business practices.
• Serve as a subject matter expert on program operations, systems, reporting, workflows, and contractual requirements.
• Partner with internal and external stakeholders to develop effective solutions and support operational readiness.
• Provide guidance and knowledge-sharing to colleagues, recommend system and workflow enhancements, support scheduled maintenance and on-call activities as needed, and contribute to operational excellence while complying with applicable corporate policies, including HIPAA privacy and security requirements.

• An associate degree from an accredited college or university is required, although seven years of relevant professional experience may be accepted in lieu of the degree.
• Candidates must have at least five years of relevant experience in healthcare, human services, care coordination, or a related environment.
• At least two years of supervisory, team leadership, or lead-level experience in a healthcare environment, with the ability to coordinate work, provide guidance, and support operational performance.
• Strong analytical, critical-thinking, and problem-solving abilities, including experience investigating operational issues, troubleshooting technical problems, identifying root causes, and escalating issues appropriately.
• Ability to interpret contractual, regulatory, and program requirements and translate them into workflows, procedures, system configurations, testing scenarios, and reporting processes.
• Excellent written and verbal communication skills, with the ability to work effectively across departments, explain complex requirements clearly, and build partnerships.