About the company
Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.
Responsibilities
- Strategic Leadership and Team Management
- Directly manage and coach a regional team of PD Strategists and Lead PLS, setting goals and driving growth.
- Foster a collaborative, high-performing culture centered on customer impact, accountability, and excellence.
- Turn company and regional goals into clear plans, ownership, and success metrics.
- Track performance, capacity, and commitments, adjusting and escalating risks as needed.
- Equip PD Strategists with the tools and guidance to deliver effective strategies.
- Partner with regional leaders on hiring, onboarding, performance management, and talent development.
- Model Amplify’s values and DEI commitment across team leadership and partnerships.
- Professional Development Strategy and Delivery
- Lead multi-year, district-wide PD strategies aligned to customer goals and product adoption.
- Establish delivery standards to ensure consistent, high-quality experiences across accounts.
- Oversee execution of complex PD engagements, including scoping, staffing, logistics, and budgeting.
- Support strategists, PLS, and coaches in advising district leaders and preparing for delivery.
- Attend key engagements to assess implementation and inform team-wide improvements.
- Customer Partnership and Escalation Management
- Serve as a senior point of contact for key accounts and support executive conversations.
- Partner with CSMs and Sales to align PD strategies with account goals and outcomes.
- Provide interventional support and recovery plans for high-risk implementations.
- Build trusted relationships with district leaders and advocate internally for customer needs.
- Partnerships and Cross-Functional Collaboration
- Collaborate with internal teams—including CS, Sales, Product, and Content—to deliver superior PD.
- Support pre-sales proposals, solution design, and customer presentations.
- Share best practices across regions and provide product feedback to improve learning materials.
- Delivery Operations, Data, and Continuous Improvement
- Establish operational rhythms for account planning, tracking, and risk review.
- Use customer feedback and delivery metrics to improve practices and prioritize support.
- Oversee operational duties including timecard/expense approvals, capacity planning, and efficiency.
- Flexible Leadership and Management Support
- Provide flexible leadership across PD and CS as business needs require.
- Partner with regional leaders on escalations, team health, and regional priorities.
- Lead ad hoc initiatives and ensure continuity during organizational transitions or capacity constraints.
Requirements
- Personal Attributes
- Resilient: Thrives in high-pressure environments, maintaining focus and composure under stress.
- Growth Mindset: Open-minded, receptive to feedback, and committed to continuous self-development.
- Professional: Displays humility, professionalism, and confidence in interactions with team members and key stakeholders.
- Required Qualifications:
- Bachelor’s degree or equivalent experience.
- 6+ years in K–12 education, professional development, instructional leadership, curriculum, or customer success.
- Experience designing, delivering, or overseeing PD and supporting practice adoption.
- Experience managing, coaching, and developing teams.
- Experience managing large educational projects, including planning, budgeting, resourcing, and meeting deadlines.
- Strong knowledge of instruction, adult learning, and change management; STEM background is valuable.
- Proven ability to partner with district/school leaders and communicate across stakeholders.
- Strong analytical, organizational, prioritization, and problem-solving skills.