Technical Support Engineering Manager

CoreWeave is The Essential Cloud for AI™. Founded in 2017, became a publicly traded company (Nasdaq: CRWV) in March 2025.

• Own the strategy, health, and performance of the entire 24/7/365 infrastructure support function
• Own talent acquisition and retention: hiring, onboarding, developing engineers through performance management and coaching
• Stay hands-on: dig into complex customer-impacting issues and serve as senior technical escalation point
• Build enablement and career-development frameworks for onboarding, technical training, and progression paths
• Implement quality assurance measures including ticket reviews and best-practice playbooks
• Own the support operating model: roles, escalation boundaries, coverage/staffing model, SLOs
• Lead customer communication during critical incidents
• Track and report KPIs on team performance and customer satisfaction
• Own cross-functional interface between support and Product Engineering, Specialist Field Engineers, domain teams
• Champion the voice of the customer, turning support patterns into product and process improvements

• 5+ years of people-leadership experience and 8+ years total in technical support/operations, including running a 24/7 support function at scale in a cloud operations environment
• Strong background in Linux, containerization technologies, and Kubernetes; understanding of virtualization and cloud computing
• Experience at a hyperscaler or cloud infrastructure provider is a strong plus
• Empathetic leadership, hands-on approach