About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Operations Analyst based in the United States.
Responsibilities
- Develop and maintain analytical frameworks that help customer-facing teams understand account performance, identify growth opportunities, and make informed commercial decisions
- Analyze order frequency, dispute rates, response times, service levels, and other key indicators to assess customer health and business performance
- Build customer health scoring models and generate weekly reports highlighting at-risk accounts
- Develop predictive churn models capable of identifying potential customer losses 30–60 days in advance and automate renewal dashboards
- Identify opportunities to increase revenue from existing customers through monthly analytics, market share assessments, and wallet share tracking
- Produce quarterly customer value reports and prepare executive-level presentations
- Maintain integrations between internal databases, CRM platforms, and BI tools such as Power BI and Tableau
- Build and maintain automated dashboards, establish alerts when customer health scores cross predefined thresholds
- Work closely with Operations and IT to identify and resolve data quality issues
- Lead the adoption of AI-powered analytics and collaborate with IT to operationalize analytical models
Requirements
- At least 8 years of experience as a Business Intelligence Analyst, Data Analyst, Sales Operations Analyst, or comparable analytics-focused role
- Strong proficiency in Power BI, preferably, or Tableau
- Background in logistics, supply chain, distribution, or e-commerce fulfillment
- Experience with spare parts logistics and service supply chain operations is desirable
- Experience working with ERP and warehouse systems
- Experience with data integration and data quality management
- Strong business acumen and customer-focused mindset