About the company
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. The Elastic Search AI Platform is used by more than 50% of the Fortune 500.
Responsibilities
- Provide an expert level of service to US Federal customers
- Ensure technical customer issues are serviced within contractual SLA
- Maintain strong relationships with customers
- Have a mindset of continuous improvement
- Work across multi-cultural and geographically distributed teams
Requirements
- Ability to operate in a small team with an eye for confidentiality
- Proven experience in Technical Support in technology businesses
- Technical background in System Administration, Network Engineering, Software Engineering
- Strong verbal and written communication skills in English
- Customer oriented focus
- Experience in a Linux/Unix environment
- Experience with the Elastic Stack preferred
- Experience supporting US Government entities
- Knowledge of databases or search software technologies
- Experience with SaaS and/or Distributed systems
Conditions
- Four ten-hour US overnight shifts (Sunday-Wednesday or Wednesday-Saturday)
- Training during the day US-East for three to six months
- Expected to work this shift for 18 months
- US Government background checks required
- Base salary: $113,100 — $178,900 USD
- Eligible to participate in Elastic's stock program
- Company-matched 401k up to 6%