This position is listed on behalf of a partner company, who manages all applications and next steps
Our partner is looking for a Director of Business Process Excellence based in the United States
This role is a strategic and hands-on opportunity to transform how work moves across a growing, technology-enabled organization
Reporting to the Chief Strategy Officer
Responsibilities
Own enterprise process architecture and standards, leading the design and optimization of prioritized end-to-end workflows across business functions and core systems
Conduct detailed current-state process discovery to identify handoff friction, cycle-time delays, rework, bottlenecks, capacity constraints, and root causes of operational inefficiency
Design target operating models, streamlined workflows, and business requirements that reduce complexity and enable automation
Partner with Product leadership to ensure process designs support commercial objectives, profitability, and client service commitments
Re-architect high-friction operational value streams across diagnostics, technician dispatch, scheduling, field services, and back-office operations
Trace operational processes upstream into lead-to-quote, contracting, pricing, sales, and onboarding workflows
Lead process integration initiatives supporting global platform migrations, technology implementations, system integrations, and regional expansion
Coordinate with process specialists and functional subject-matter experts to establish consistent enterprise process standards
Develop standardized process mapping methods, workflow notation, documentation templates, and operating procedures
Coach cross-functional teams in structured process engineering, Lean methodologies, and continuous improvement practices
Provide objective process architecture, data analysis, and design recommendations
Challenge localized optimization when it creates broader enterprise inefficiencies
Facilitate executive alignment when cross-functional priorities conflict
Define business architecture and technical requirements for enterprise systems
Partner with Technology and IT teams to translate target-state process designs into actionable platform configuration and implementation requirements
Requirements
8–10+ years of progressive experience in enterprise process engineering, value-stream mapping, operational excellence, management consulting, or a comparable discipline
Demonstrated success re-architecting complex, cross-functional operations and delivering measurable improvements
Certified Lean Six Sigma Black Belt, Master Black Belt, or equivalent formal continuous-improvement qualification is required
Deep experience integrating business processes and operational workflows with major enterprise platforms, particularly CRM and Field Service Management systems
Strong systems-thinking capability
Proven ability to operate as both a strategic leader and hands-on practitioner
Strong influencing and facilitation skills
Data-driven decision-making skills
Excellent communication skills
Bachelor's degree in Engineering, Operations Management, Systems Engineering, or another technical or quantitative discipline
Advanced degree or MBA is preferred
Experience in clean energy, renewable technology, technical field services, logistics, or other complex operational environments is strongly preferred
Experience supporting global operations, regional expansion, or enterprise platform migrations is an advantage
Ability to work independently in a high-growth environment
Strong resilience, adaptability, curiosity, and commitment to continuous improvement
Conditions
Competitive base salary of $155,000–$205,000 annually, with a midpoint of $180,000
Annual merit increases designed to support continuous growth