About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in Australia.
Responsibilities
- Act as a trusted strategic advisor, driving the customer success lifecycle from onboarding through expansion
- Become a product expert and help customers build and optimize observability pipelines
- Establish strong relationships with technical stakeholders and senior management
- Develop and maintain customer success plans, KPIs, and measurable outcomes
- Engage with technology-focused customers through customer success platforms
- Drive continued product value by expanding existing use cases and identifying new teams, data sources, and opportunities
- Demonstrate how technical capabilities can translate into meaningful customer and business outcomes
- Collaborate cross-functionally with sales, marketing, product, customer experience, and engineering teams
- Monitor customer health throughout the customer journey
- Mentor and coach team members
Requirements
- Minimum of 5 years of experience in a related customer-facing function
- Strong customer-first mindset
- Excellent communication and relationship-management skills
- Demonstrated experience presenting to customers through program reviews, business reviews
- Direct experience with observability, logs, metrics, IT operations, and security environments
- Deep understanding of managing data pipelines throughout the data lifecycle
- Proven ability to identify and develop new use cases
- Strong technical aptitude and problem-solving abilities
- Experience with data engineering or observability platforms such as Splunk, Elastic, Datadog, Snowflake, or similar technologies is a plus
- Experience using Customer Success Platforms such as Gainsight is preferred
- Working knowledge of major cloud platforms such as AWS, Azure, or GCP is advantageous
- Candidates based in Sydney are particularly relevant
Benefits
- Remote-first working environment
- Opportunity to work with customers on complex observability, telemetry, data, IT operations, and security challenges
- Cross-functional collaboration
- Opportunities to mentor and coach colleagues
- Exposure to a global customer base
- Inclusive workplace culture
- Flexibility to collaborate across multiple time zones