About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500 work smarter, faster, and better.
Responsibilities
- Produce new business with a defined set of ServiceNow's largest existing accounts
- Oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services
- Provide strategic leadership and partnership to clients, serving as the relationship manager between customers and ServiceNow
- Work with other ServiceNow teams to develop solutions based on each customer's strategic outcomes
- Oversee growth of global accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
- Develop a clear roadmap and build capabilities across clients and ServiceNow teams
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 10+ years of experience in client management, aligning account strategies to revenue opportunities
- 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management
- Experience exceeding sales targets
- Experience leading a virtual or matrixed team
- Understanding of broad, macro-level business IT needs for a prospective client
- Travel up to 50%
Conditions
- Full-time
- Employee Type: Regular
- Region: EMEA
- Work Persona: Flexible