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MiddleOfficeSan Francisco

Account Manager

M

Mintlify

Уровень

Middle

Формат

Office

О роли

Описание вакансии

About the company

Docs platform serving 100M+ developers yearly, powering documentation for 20,000+ companies including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X
65+ employees, $45M Series B led by A16Z and Salesforce Ventures

Responsibilities

Manage a book of accounts, each typically $50K–$250K ARR
Build account plans with CSM: stakeholders, contract terms, usage, growth opportunities
Support renewals end to end: forecast early, negotiate terms, propose multi-year agreements
Partner with CSMs to turn customer signals into qualified expansion opportunities
Run discovery, build business case, negotiate and close expansion (new sites, help centers, AI credits, add-ons)
Right-size offers instead of defaulting to full bundle
Spend ~1 week/month with customers: on-site visits, executive business reviews, industry events
Keep Salesforce current: opportunities, stages, next steps, contacts, renewal dates
Forecast renewals and expansion accurately 30/60/90 days out
Bring customer feedback on pricing, packaging, product gaps back to Product and leadership

Requirements

3+ years in quota-carrying account management or AE role with expansion ownership at B2B SaaS
Track record growing mid-market/enterprise accounts ($50K+ ARR)
Moderate technical understanding: Git, Markdown, APIs, CI/CD
Strong discovery and negotiation skills, including renewals, multi-year terms, procurement
Experience partnering with Customer Success
Organized and data-driven, disciplined in Salesforce, accurate forecasting
Willing to travel ~1 week/month
Able to work from San Francisco office

Conditions

Стек и навыки