About the company
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency and sustainability of the physical operations that power our global economy, including agriculture, construction, field services, transportation, and manufacturing.
Responsibilities
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Become an expert on Samsara products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations.
- Articulate to prospects how businesses like theirs use Samsara today to solve challenges common to their industry.
- Deliver the work products that get deals done. Think discoveries, demonstrations, value assessments, proof of concept implementations, etc.
- Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans.
- Write scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SE’s to use.
- Open the door for deeper entrenchment into accounts (integration, upsell, cross sell) by becoming a consultant to your customers.
- Act as a liaison between Samsara’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
Requirements
- Bachelors’ of Science degree from a 4 year accredited university
- 2+ years experience working with customers in a pre-sales, customer success, or customer/product support capacity
- Ability to influence stakeholders based on your technical sales acumen and a solid understanding of business processes and change management
- Ability to explain complex technical concepts to non-technical audiences
- Previous experience managing hardware and/or software product evaluations
- Basic understanding of electronics and electrical systems
- Experience with the following concepts: technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation and control systems
- Must be located within and authorized to work in the United States
Conditions
- This is a remote position open to candidates residing in the Southeast region of the United States except for San Francisco Bay Metros, New York City Metro and Washington DC Metro.
- This position requires travel up to 50% of the time and proximity to an international airport is preferred.